Your information should be handled with care and clarity.

Who we are

Sorenastudy Limited, trading as Sorena Visa, is a New Zealand business providing international education support and coordinating access to appropriately qualified immigration professionals. Our office is at Level 1C, 57 Symonds Street, Grafton, Auckland, New Zealand.

Information we may collect

Depending on how you interact with us, we may collect contact and account details, education and employment history, language results, family and travel information, application records, uploaded documents, communications, appointment and payment references, marketing preferences, and technical information such as device, browser, page and campaign data.

• Information you provide through forms, the Sorena Study platform, email, meetings or document uploads
• Information supplied by an authorised representative or another source where the law permits and required notice is provided
• Limited analytics and campaign information according to your privacy choices

Why we use information

We use personal information for the purpose for which it was collected and for directly related purposes, including responding to enquiries, assessing and coordinating education services, managing client relationships and appointments, providing platform functions, meeting professional and legal obligations, securing our systems, improving services, and measuring communications or campaigns where permitted.

When information may be shared

We may share relevant information with people and organisations involved in delivering or supporting the service you request, subject to appropriate authority, safeguards and legal requirements.

• Our authorised staff, contractors and professional advisers
• Education providers and other service partners involved in an authorised application
• Licensed immigration advisers, solicitors or other regulated professionals where engaged
• Technology, hosting, communications, analytics and payment service providers acting for us
• Government, regulatory or law-enforcement bodies where disclosure is authorised or required

International processing

Some technology providers or authorised recipients may process information outside New Zealand. Where cross-border disclosure rules apply, we take reasonable steps to use appropriate contractual, organisational or legal safeguards.

Cookies and analytics

Necessary technologies support security and essential functions. Optional analytics help us understand site performance. Optional marketing technologies help measure campaigns. Optional technologies remain subject to the choices available through our privacy controls, which you can change at any time.

Storage, security and retention

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse and unauthorised access, use, modification or disclosure. Information is retained only for as long as reasonably required for its purpose and for applicable legal, professional, dispute-resolution and record-keeping obligations.

Access, correction and complaints

You may request access to, or correction of, personal information we hold about you. Contact support@sorenavisa.com with enough detail for us to identify and respond to the request. You may also contact the Office of the Privacy Commissioner at privacy.org.nz if you are not satisfied with how a privacy concern is handled.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version will be published on this page. Last updated: 20 August 2026.